DOCUMENT
MANAGEMENT
TRAINING & EXHIBITION
Effective
Business Practices through Electronic
Document Management; A Solutions Perspective
sponsored by:
|
in cooperation with
|
September
20 - 21, 2000
Johns Hopkins University, Columbia, MD
Applied Physics Laboratory Kossiakoff Center
BROWSE
THE AGENDA BELOW FOR PROCEEDINGS
(click on the
titles for the presentation and on the author name for the biography)
Who Should Attend:
- Government executives and managers who create, manage and access
all forms of information documentation.
- Information managers involved with e-Business solutions.
- Technical planners involved with electronic document management.
- Program managers
- Document conversion project managers
- Document management product and services suppliers
What Attendees Will Learn:
- How to connect the web to your customers - Web based ordering
- Industry best practices
- Where are the savings
- Selling the system, managing implementation, serving your customer
- How to build your e-Business solution
- New rules - New policies for information handling and security
WEDNESDAY, September 20, 2000
11:00 - 1:00 Registration
1:00 Conference Opening and Administrative Remarks
Shawn Magill, Director, DAPS
Business Development, Dr. Marshall Bailey, Director, DAPS
1:30 Conference Keynote Address
Rear Admiral Raymond A. Archer III,
Vice Director, Defense Logistics Agency
2:00 The Framework for the Symposium
Steve Sherman, Deputy Director,
DAPS
- The business processes of all organizations are embodied in the creation,
management and use of their documents. The flexibility and portability
achieved through the migration to electronic documents have revolutionized
the way business is done. Effective use of the technology is challenge
enough, but the solutions developed and the services offered must not
lose focus on the business processes being served.
- Determining sources for solutions and services an art-form. Providers
of services in this arena must facilitate creation of new documents,
conversion of legacy documents, managing the information, efficient
distribution, and arranging for proper disposition - and must do so
with an understanding of YOUR BUSINESS.
THE PROGRAM
Government and industry experts will share their experience with electronic
document systems and services, addressing key elements in three informative
tracks.
Track 1 "The Document Management Challenge"
2:30 External Influences
Jonathon Womer, Policy Analyst, Office of Information and Regulatory Affairs,
Executive Office of the President
- The government is consistently challenged; by both policy and technology.
- Policies define responsibility to: manage records, ensure public access,
protect information and prevent intrusion. Policies also urge improvement.
The NPR and associated initiatives drove new thinking and stimulated
exciting new processes. These rules are evolving.
- New systems and technologies present opportunities to improve, but
they also cause unplanned change.
3:00 Connecting the Web to the Customer
Norm Hubbs, Vice President,
E-Government, Universal Systems Incorporated
- Web-based order taking has become commonplace but Internet solutions
are immature. Linking the customer order to the fulfillment process
requires discipline in customer support, supply chain management, procurement
history, warehouse and inventory management, distribution, and legacy
system interface.
3:30 Records Management
Marion Cherry, Office of
the Deputy Assistant Secretary of Defense, CIO Policy & Implementation
Records management is a corporate as well as legal responsibility. It
must be included in any document solution in a way that is integral to
the process, intuitive in its use, and readily available to the authorized
users.
THURSDAY, September 21, 2000
Track 2 "Building the Business Case"
8:30 Business Case Keynote Address
Douglas Hague, Vice President,
Industry Consulting Group, XeroxConnect
9:00 Role of the Business Case
Alan Weintraub, Research
Director, Document Management Space, Gartner Group
- The business case analysis distinguishes between wants and needs.
A sound business case not only compares the 'as-is' to the 'to-be' model,
but also identifies: cost savings that can be directly tracked to budget,
the less finite cost avoidances, and opportunity benefits that can increase
revenues.
9:30 Industry Trends and Sample Methodologies
Chris Wren, Chief Technology
Officer for Office of Information Technology Integration, Federal Technology
Service, GSA
- Comparing total cost of operation (TCO) under current practices to
TCO under the proposed method requires participants to be objective
in identifying all of the costs; some are hidden, and some are simply
ignored.
- The business process determines the questions to ask the exact methodology
employed in developing the business case.
10:00 Case Histories
Bob Ryan, Senior Associate, Booze
Allen, Hamilton
- Case histories will be presented that show not only methodology but
also compelling results.
1:00 IT Systems Deployment and Management Keynote
Address
COL Philip Yff,
USMC, Commander, Defense Logistics Information Service
Track 3 "Successful Deployment and Management of IT Systems"
(Moderated Panel)
Johnny Young,
Director Creativity and Emerging Technologies, General Services Administration
1:45 Requirements Coordination - 'Selling
the System'
Mike Cocchiola,Vice President,
Sabre Systems, Inc.
- Customer buy-in is imperative. The 'collaborative' technique works
best; define needs and solutions hand-in-hand with the customers. Balance
the viewpoint among users, decision-makers and purse-holders.
2:15 Managing Implementation - Acquisition
through Deployment
CAPT Ted Case, USN, Deputy
Director for eBusiness, Joint Electronic Commerce program Office
- The contract must reflect the requirements; the selection process
must attain best value; technology must be appropriate for the need.
- The customer needs, and wants, to be involved. The customer's environment
is the best laboratory.
- Deploying new processes within legacy environments requires understanding
the responsibilities in establishing interface among the systems.
2:45 Operations Management - Maintaining
the Customer Focus
Ralph Colavita, Strategic
Acquisitions Systems, DLA-DSCP
- Determining source of skills: in-house vs commercial. Effective operations
management requires a sense of controlling customer expectation relative
to system capability, and ensuring that revenues cover cost.
- Documenting changes and clear communication are critical to satisfying
customer expectation and making the best investments.
3:15 - 4:00 Panel Discussion
4:00 Closing Remarks
Dr. Marshall Bailey, Director,
DAPS
|